Frequently Asked Questions
Q: How soon after my order is place will it be filled?
A: Orders placed Mon-Fri are filled within 48 hours of receiving payment and shipped within 72 hours. Large orders may take up to 10 business days to fill and ship. If an order cannot be filled within 48 hours you will receive an email notification. Orders placed on Saturday or Sunday will be filled within the next two business days.
Q: What is the return policy?
A: If you are not satisfied with your purchase, you may return it within seven days for a full refund, excluding shipping and handling charges. You are responsible for shipping charges associated with returning the product. All products must be in its original wrapping. Once the items are received in good condition, you will receive your refund. Please report all damaged items within three business days of receiving them. We will gladly replace any item that has been damaged. Items cannot be returned more than 7 days after receipt for any reason.
Q: What are the shipping charges?
A: Shipping charges are based on the total amount of your final purchase. All orders are shipped via UPS ground shipping unless otherwise specified. You will receive an email notification once your items have been shipped.
Q: Do you deliver in the local area?
A: Yes, we deliver orders in the Newport News and Hampton areas of Virginia for a $10.00 fee.
Q: Do you fill large orders for sorority or fraternity chapters?
A: Yes, we fill large orders. We will give you an estimate of the time it will take to fill the order once it is placed.
Q: How can I place my order?
A: You may place your order one of two ways: (1) order from the web site (fastest way to receive products) (2) call us to place an order at 1-800-573-6155.
Q: What if I want to suggest items to add to your product list?
A: We are always looking for suggestions on additional products to offer. Please feel free to suggest items that you would like to see added to our product list. Simply email us at info@greekgiftbasketsandmore.com
Q: How can I ensure that my package arrives in a timely manner?
A: Correct shipping information is critical. Please include all pertinent information when checking out: Full name of business if applicable, full name of person to receive package, complete address-floor, suite #, Apt. #, telephone number, etc. UPS DOES NOT deliver to PO boxes. Greek Gift Baskets and More is not responsible for any problems with orders that have been opened or left unattended after they are delivered. Additional charges will be applied to FPO and APO addresses.
Q: Will I be charged a sales tax?
A: All items originating in VA will be charged a 5% sales tax.
A: Orders placed Mon-Fri are filled within 48 hours of receiving payment and shipped within 72 hours. Large orders may take up to 10 business days to fill and ship. If an order cannot be filled within 48 hours you will receive an email notification. Orders placed on Saturday or Sunday will be filled within the next two business days.
Q: What is the return policy?
A: If you are not satisfied with your purchase, you may return it within seven days for a full refund, excluding shipping and handling charges. You are responsible for shipping charges associated with returning the product. All products must be in its original wrapping. Once the items are received in good condition, you will receive your refund. Please report all damaged items within three business days of receiving them. We will gladly replace any item that has been damaged. Items cannot be returned more than 7 days after receipt for any reason.
Q: What are the shipping charges?
A: Shipping charges are based on the total amount of your final purchase. All orders are shipped via UPS ground shipping unless otherwise specified. You will receive an email notification once your items have been shipped.
Q: Do you deliver in the local area?
A: Yes, we deliver orders in the Newport News and Hampton areas of Virginia for a $10.00 fee.
Q: Do you fill large orders for sorority or fraternity chapters?
A: Yes, we fill large orders. We will give you an estimate of the time it will take to fill the order once it is placed.
Q: How can I place my order?
A: You may place your order one of two ways: (1) order from the web site (fastest way to receive products) (2) call us to place an order at 1-800-573-6155.
Q: What if I want to suggest items to add to your product list?
A: We are always looking for suggestions on additional products to offer. Please feel free to suggest items that you would like to see added to our product list. Simply email us at info@greekgiftbasketsandmore.com
Q: How can I ensure that my package arrives in a timely manner?
A: Correct shipping information is critical. Please include all pertinent information when checking out: Full name of business if applicable, full name of person to receive package, complete address-floor, suite #, Apt. #, telephone number, etc. UPS DOES NOT deliver to PO boxes. Greek Gift Baskets and More is not responsible for any problems with orders that have been opened or left unattended after they are delivered. Additional charges will be applied to FPO and APO addresses.
Q: Will I be charged a sales tax?
A: All items originating in VA will be charged a 5% sales tax.
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